Archive for August, 2006

31
Aug

It Eats Dell Notebooks for Breakfast!

   Posted by: hankern    in Business, Design, Technology

We often hear about companies successfully leveraging on technology for many purposes; to reduce costs, to increase efficiency, or even to provide higher quality services.

Textbooks often highlight successful cases as examples of how technology is changing the business environment: Such as how technology allowed Dell to develop its just-in-the-nick-of-time inventory system that propelled it to become the market leader of PC manufacturers.

But how often do we actually see these textbook cases in reality?

Fortunately (or maybe unfortunately) for me, an electronic failure in my clothes washer led to a visit by a General Electric (GE) Service personnel and subsequently to my first-hand experience with GE’s leverage of technology.

Toughbook 29 When the GE service technician arrived, he was porting around a really tough-looking notebook; the machine looked as if it eats Dell notebooks for breakfast!

Although that in itself is an amazing feature, what was more amazing was what the technician did with the notebook.

With a quick flick of the built-in wi-fi antenna, the notebook connected to (I can only assume) GE’s service network.

Once connected, it was only a matter of seconds before it found my washer’s exact model (via serial number) and the exact part that was required to resolve the issue. This is of course after the technician tested the machine to determine what was faulty.

With the part number determined, it automatically searched the inventory of the technician’s van for the part! There was no need for the technician to manually search through a mountain of parts, the system did it all for him! In 5 seconds!

What’s even better is that the notebook has a touch-screen, which made it even easier and faster to operate!

Lucky for me, the van did not have the required part. The system then automatically searched the inventory of all nearby GE service technicians to see if somebody else had the part! The technician said that if someone did, he would drive over and pick it up.

Once again, no one had the part. This time, the system ordered the required part and had it delivered to my address via FedEx. With the part ordered, it then pulled open the technician’s schedule and suggested several days for a new appointment.

The entire appointment, from the moment the technician walked in to when he walked out took less than 15 minutes.

I asked the technician if having such a system helped in his job, his answer was an immediate “YES“. Without the system, he would have had to do all those tasks manually by phone.

I asked again how long has GE had this system in place and he said “a long time already“.

For anyone who is interested, the notebook is a Panasonic Toughbook CF 29. It retails at around US$3600.

28
Aug

Good Advertising or Bad Advertising?

   Posted by: hankern    in Business, Technology

YouTube Preview Image

New Apple Get a Mac TV Advertisements!
Apple has recently released 3 new TV ads for their Get a Mac marketing campaign, click here to view the new and old ads. I have also posted one of the newer ones; titled Angel/Devil at the beginning of this post.

Is this good, creative, and effective advertising? Or bad, misleading, and pointless advertising?

What do the characters represent?
At the beginning of all the ads, the characters introduce themselves by saying “Hello, I’m a Mac”, and “I’m a PC” respectively. This in itself is already a contradiction.

According to Wikipedia, a Personal Computer (PC) is usually a computer with a microprocessor whose price, size, and capabilities make it suitable for personal usage. The term was popularized by (surprise surprise) Apple Computer with the Apple II in the late-1970s and early-1980s, and afterwards by IBM with the IBM PC.

The term IBM PC is actually closer to what people think of when referring to a PC. The reason for the commonly heard comparitive, “PC vs. Mac”, is because Macs originally used a non-IBM compatible processor. With Apple’s shift of Mac CPU architecture however, those Macs are now IBM Compatible PCs.

So the two characters in the ads are actually the same thing! In fact, in the ad titled WSJ, you hear the Mac being referred to as a PC!

The actual representations.
The ads actually leave the viewers with the impression that the PC character is actually Microsoft’s Windows operating system while the Mac character is Apple’s Mac OS X operating system. This is despite the fact that there are alternative operating systems that can run on a PC, such as a Linux based system.

A little more far-fetched is the observation that the character who plays the PC has a slight facial resemblance to Microsoft’s chairman, Bill Gates.

How is it good, creative, and effective advertising?
There are many different reasons for advertising a product, but the main underlying purpose is to generate, or increase, sales.

These Apple TV ads are capitalizing on the general public’s mis-perception of PCs, Macs, and operating systems to create a “Macs are better than Windows PCs” mindset in consumers. The next time a consumer thinks of buying a computer, they would recall all the portrayed faults of a Windows PC and be more inclined towards buying a Mac.

According to Apple’s 2006 3rd Quarter report, Apple shipped 1,327,000 Macintosh computers during the quarter, representing 12 percent growth over the corresponding period.

There are of course many other factors for increased sales; high iPod sales for one thing could lead to higher Mac computer sales because iPods work most seamlessly on a Mac. But Apple’s more aggressive and focused marketing campaign must also be credited with its increase in sales.

How is it bad, misleading, and pointless advertising?
Not only do the ads deepen the mis-perception that consumers have on PCs, Macs, and operating systems, they also present some inaccurate information!

In one of the Mac ads titled Out of the Box, the PC is portrayed as requiring additional installation/setup work and also having many redundant trial softwares while the Mac is portrayed as being able to immediately work “out of the box”. This is inaccurate and misleading in that it is the manufacturer who installs many of these ‘redundant’ softwares in the OEM version of the Windows operating system as part of their bundling.

In another ad titled Networking, the PC is portrayed as unable to ’synchronize’ with the ‘digital camera from Japan’ while the Mac has no problems doing so. In reality, most (if not all) electronic manufacturers create products that will work equally easily on both operating systems.

So is this good, or bad advertising?
The answer is both.

26
Aug

Spherebox (re)Launched!

   Posted by: hankern    in Projects

It has been a long journey since the idea first surfaced…but on Saturday, August 26th 2006 @ 4.02am PST, spherebox.com was officially launched!

Re-launched to be exact; we had a temporary version before.

The journey was long and tiring, filled with days of writing content, dozens of heated debates, and even a 16-hour non-stop work session!

Despite all of that, the journey was extremely exciting, fun, and enlightening; I have learnt alot of things on the way.

We are by no means completed, this is merely the beginning of what would be an even longer journey. But if that journey ahead is anything like what this journey was, it will be worth every step we have to take.

Thumbs up to our tech guru, Sian Siew, for all the coding and debugging.

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